Contact Us
Due to industrial action, if you are calling our customer service centre there may be a delay in answering or an interruption to your call. We apologise for any inconvenience and appreciate your patience.
Talk to us
Our service centre is open from 8:00 am to 5:00 pm, NZT, Monday to Friday, except Weathertight Services (8:30am to 5:00pm, Monday to Friday).
| From NZ | From overseas | |
|---|---|---|
| General enquiries Building Act, Building Code and other generic building related topics. |
0800 24 22 43 | +64 4 238 6362 |
|
Building failure investigations |
0800 24 22 43 | |
|
Building Product Information Requirements (BPIR) |
0800 24 22 43 | +64 4 238 6362 |
| Determinations Determinations are legally binding decisions made by MBIE on matters of doubt or dispute to do with building work. |
0800 24 22 43 | +64 4 238 6362 |
| Earthquake-prone buildings register Queries about buildings that city and district councils have determined to be earthquake prone. |
0800 24 22 43 | +64 4 238 6362 |
| Licensed building practitioners LBPs are builders who have been assessed as competent to carry out restricted building work. |
0800 60 60 50 | +64 4 238 6312 |
| MultiProof Queries about the MultiProof and CodeMark schemes. |
0800 24 22 43 | +64 4 238 6362 |
CodeMark and MultiProof
For queries and complaints relating to CodeMark (Product Certificate) and MultiProof, please use the Te Pae Portal.
Te Pae Portal contact - tepae.building.govt.nz
Message us
Mail us
Postal address
Ministry of Business, Innovation & Employment
PO Box 1473
Wellington 6140
New Zealand
Physical address
Ministry of Business, Innovation & Employment
25 The Terrace
Wellington 6011
New Zealand