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Consumer protection resources

Last updated: 19 December 2023

Consumer rights resources

A range of resources to help consumers understand their rights, obligations and protections when undertaking building and construction projects

Videos

Build It Right – consumer protection measures video

Video: Build It Right – consumer protection measures

Understand the information you should get from your contractor before you build or renovate.

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LBP Build It Right banner

Video: Build It Right – restricted building work

Watch a video about restricted building work, when it applies and who needs to do or supervise it.

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Factsheets

Two factsheets available in Hindi, Chinese and Korean that explain your rights and obligations as you build or renovate and information about restricted building work.

Know your homeowner rights – Hindi

Know your homeowner rights – Simplified Chinese

Know your homeowner rights – Korean

Restricted building work factsheet - Simplified Chinese

Restricted building work factsheet - Hindi

Restricted building work factsheet - Korean

Booklets

A series of booklets about your rights and obligations as a homeowner or building when undertaking residential building or renovations and the building process.

Building or renovating? Know your rights

Contractors: Do your homework

The building process: An overview [PDF 151KB]

Forms and templates

Form templates that are prescribed by law that you may require during any residential building or renovation project.

Disclosure statement template [PDF 89KB]

Consumer protection checklist [PDF 60KB]

Contractual building work complaint [PDF 330KB]

Form 1: Information that must accompany all payment claims [PDF 335KB]

Form 2: Information that must be set out in notice of adjudication [PDF 352KB]

New Zealand Standard

A standard form of building contract suitable for owners who are making their own building arrangements.

New Zealand Standard NZS 3902:2004 Housing, alterations and small buildings contract - standards.govt.nz

Registers of licenced tradespeople

A list of searchable public registers to help you find a licensed tradesperson.

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This information is published by the Ministry of Business, Innovation and Employment’s Chief Executive. It is a general guide only and, if used, does not relieve any person of the obligation to consider any matter to which the information relates according to the circumstances of the particular case. Expert advice may be required in specific circumstances. Where this information relates to assisting people: